Return Policy
Return Policy
We want you to be satisfied with your purchase from Mountive Life. If you are not completely satisfied with your order, you may request a return subject to the conditions below.
Return Window
Returns may be requested within 14 days of delivery.
Return Eligibility
To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received. The item should also include its original packaging, accessories, manuals, and other materials included with the product.
Return Request
Before returning an item, please contact us by email to request return instructions.
Please include:
- Your order number
- Your name and email address
- The item you wish to return
- The reason for the return
Do not send a return package without receiving return instructions from us first.
Return Shipping
Unless the item is defective, damaged, or incorrect due to our error, customers may be responsible for return shipping costs.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible with your order information and photos of the item so we can review the issue.
Non-Returnable Items
Certain items may not be eligible for return for health, hygiene, safety, or other reasons. Items marked as final sale are also not eligible for return unless required by applicable law.
Refunds
Approved refunds will be processed according to our Refund Policy after the returned item has been received and inspected.
Contact Us
If you have any questions about a return, please contact us:
Mountive Life
Phone: (972) 818-2431
Email: loveqqqq9@gmail.com
Business Address: 30 N Gould St Suite R, Sheridan, Wyoming 82801, United States