Refund Policy

At Mountive Life, we want to make the refund process clear and straightforward.

Refund Eligibility

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

To qualify for a refund, returned items must meet the requirements outlined in our Return Policy.

Approved Refunds

If your refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank or credit card company to process and post the refund to your account.

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an item being damaged, defective, or incorrect due to our error.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.

Please provide:
- Your order number
- A description of the issue
- Photos showing the damaged, defective, or incorrect item

We will review your request and provide an appropriate resolution.

Late or Missing Refunds

If you have not received an approved refund, please first check with your bank or credit card provider, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.

If you have questions regarding a refund, please contact us:

Mountive Life
Phone: (972) 818-2431
Email: loveqqqq9@gmail.com
Business Address: 30 N Gould St Suite R, Sheridan, Wyoming 82801, United States

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Refund Policy